Full service for a small bank

Raiffeisenbank Neustadt eG is based in Neustadt (Wied) in the district of Neuwied, Rhineland-Palatinate. With six branches and around 90 employees it is a small cooperative bank with deep roots in the region. SOUTH has worked with the bank since 2026.

The bank came to SOUTH through a familiar face: service engineer Kai Wendel has looked after the bank's machines for many years. When he joined SOUTH, the bank came with him. For the bank this means the same engineer who knows its day-to-day work, now backed by a whole service team.

For banknotes the bank uses a Kisan K6. It sorts notes by denomination and checks their fitness at the same time, so notes no longer fit for circulation are sorted out straight away (fitness sorting).

Coins are sorted by denomination on an EvoSort H9, at up to 3,000 coins per minute, and then packed into rolls on a Glory WR-80 coin wrapper.

All three machines are at the head office in Neustadt, where they process the cash from all branches.

Even as a small bank with six branches, Raiffeisenbank Neustadt gets the full SOUTH service. That includes the bank's Prema and Glory machines: SOUTH services them too, even though they are not from its own range. So the bank has one contact for all its machines.

Maintenance follows a fixed schedule, and if a machine fails, an engineer is usually on site within two working days.

“Kai has known our machines for years. Keeping him through SOUTH, and having our third-party machines looked after by the same team, makes a lot of things easier for us.”

— Silke Hombeuel, Raiffeisenbank Neustadt eG

Banknotes and coins are processed quickly and reliably at the head office. For every machine, Prema and Glory included, there is one contact who has known the bank for years.