Service in Germany
SOUTH Automation runs its own field service for coin and banknote machines in Germany. This page shows manufacturers and partners how that service is organised: who does the work, where we are on site and which machines we look after.
Technicians, not a call centre
Customers in Germany speak to people who know the machines. There is no general hotline and no queue that leads nowhere.
On site across Germany
Our own service technicians and certified partners cover the whole of Germany. SOUTH stays responsible, as the customer's contact and as technical backup for every job.
How customers book us
Customers choose service on demand, a maintenance contract or full service. SOUTH or a partner installs the machine. Training takes place on site or in our workshop in Groß-Gerau. Travel, collection, loan machines and response times follow the contract.
Machines and updates
We service SOUTH machines, many models from other manufacturers and older machines. Software and currency updates are installed on request, or automatically under a suitable contract. Work and prices are transparent for the customer.
For manufacturers
Are you looking for a sales and service partner for your machines in Germany? Tell us about your products, and we will show you our workshop and our service organisation.
The service page for customers in Germany is in German: Service in Deutschland.
Customers we look after
Procoin machines: our own make
Procoin was a trade name for coin machines that SOUTH built itself. The machines are no longer produced, but we still maintain and repair almost all Procoin models with original parts from our own production.
Procoin models we service
| Model | Type | Recommended successor |
|---|---|---|
| PRC 100 | Coin counter | cashMAX CMX01 |
| PRC 110 | Coin counter | cashMAX CMX02 |
| PRC 210 | Mixed coin counter | cashMAX CMX10 |
| PRC 220 | Mixed coin counter | cashMAX CMX20 |
| PRC 310 | Coin sorter | cashMAX CMX30 |
| PRC 320 | Coin sorter | cashMAX CMX30 |
| PRC 330 | Coin sorter | cashMAX CMX30 |
| PRC 330 DS | Coin sorter | EvoSort M9 |
| PRC 340 | Coin sorter | EvoSort M9 |
| PRC 410 | Coin sorter | cashMAX CMX40 |
| PRC 420 | Coin sorter | cashMAX CMX40 |
| ProWrap | Coin wrapper | SOUTH-Wrap |
Kisan machines: service for a manufacturer we represent
SOUTH Automation in Groß-Gerau looks after Kisan banknote counters and sorters throughout Germany. We repair, maintain and update them, and we keep the currency software current with every new ECB test deck. We also service Kisan machines that were not bought from us.
Kisan models we service
| Model | Type | Also known as |
|---|---|---|
| NEWTON3-V | Counter | Newton III V, Newton 3 V |
| NEWTON3-F | Fitness sorter | Newton III F, Newton 3 F |
| NEWTON 30 | Fitness sorter, 2 pockets | Newton 30 |
| K2 | Counter | Kisan K2 |
| K6 | Modular sorter, 4 to 16 pockets | Kisan K6 |
Customers who put euro banknotes back into circulation need a machine type and software version on the ECB list of successfully tested devices. We check this for our customers free of charge.
Machines from other manufacturers
In many cases we also service coin machines from other manufacturers, especially older machines that are no longer built. How far we can help depends mainly on whether spare parts are still available.
What we offer
- Repair and maintenance where spare parts are available
- Maintenance contracts after we have inspected the machine
- Spare parts, as far as we can source them
- Advice on a suitable successor from our current range
Service locations in Germany
Baden-Württemberg: Rems-Murr-Kreis
Bayern: Augsburg, Nürnberger Land, Straubing-Bogen
Brandenburg: Märkisch-Oderland
Hamburg: Hamburg
Hessen: Groß-Gerau
Niedersachsen: Leer
Nordrhein-Westfalen: Bielefeld, Rhein-Kreis Neuss, Rheinisch-Bergischer Kreis, Städteregion Aachen, Viersen
Rheinland-Pfalz: Westerwaldkreis
Saarland: Neunkirchen
Sachsen: Chemnitz, Görlitz
Sachsen-Anhalt: Mansfeld-Südharz
Schleswig-Holstein: Stormarn