Support

We make it a mission for us to develop and produce cash processing equipment with the lowest possible total-cost-of-ownership, by which we create value our partners and customers. It means for us serviceability of the machine starting from R&D phase, durability once it’s deployed in the field, updatability for future development of counterfeits and new issues.

Maintenance Contracts

Service tailored to you needs

We offer a variety of maintenance and repair services as well as service plans for your professional cash processing equipment

If our machines are necessary for your daily operation you might prefer a full-service on site with short response times. If cash handling is not your main activity you might be looking more into economic alternatives, as exchange service. In any case, when speaking to SOUTH you’ll be always speaking to somebody who knows the products, understands your problems and will give you support for your cash processing equipment. Our distributors outside of Germany offer as well a variety of service plans, which might vary from country to country.

Please contact us or our regional partner for further information.

Warranty Service

Your investment is secure

If you purchased SOUTH equipment you can count on full support of our regional partner and us. We are committed not only to delivery excellent machines, but also keep them running. Depending on your requirement our partners or us can offer also extended warranty service. Please contact us for further information.

Updates

Ready for what’s next

Euro II-banknotes update, new GBP-Banknotes, new coin denomination, new regulations from European and other Central Banks. Together with our regional partners we follow closely the changes in the market and will always try to find the most reasonable solutions to comply with new situations.

3rd party equipment

Let us help

Are you operating some older equipment and would like to include it in your service contract with us? Is a vendor of your equipment not available anymore or are you just looking to streamline the service? With the variety of equipment in the market it requires a closer look, but for sure we can promise you transparency. Let us know, if we can we will help.

Are you and end-user?

Please contact our dealer in your country or region, from which you purchased your equipment. If you don’t know the service partner, please contact us for further information.

Are you already our partner?

Please login into your dealer account to get informed about more and submit your support cases. Thank you.

Would you like to join our service-network?

Whether you have a customer base you’d like to offer our products, or if you have skilled technicians and a strong regional or country-wide service network which could offer support for cash processing equipment to our clients please get in touch with us.